Delete your account and data
This page is for Praxis AI users. Sign in to the Account Center to permanently delete your account and associated personal data yourself. If you cannot sign in, email us.
Open Account CenterDeletion scope
What can be deleted
We remove data associated with the verified account unless a limited record must be retained by law.
Account information
Login identifiers, settings, and authentication links
Profile
Name, avatar, preferences, and information you provided
Chats
Conversations with AI or other participants
Uploads
Documents, images, attachments, and derived data
If content belongs to an organization or another participant, we may preserve their independent copy or records needed to protect their rights. Deleting an account does not cancel a Google Play subscription; cancel it separately in Google Play if applicable.
How to delete
Delete it yourself
- 01
Sign in
Open the Account Center and sign in with a verification code sent to your email. Never send anyone a password or verification code.
- 02
Open Security
Choose “Security” in the Account Center, then find “Delete account”.
- 03
Confirm deletion
Unpaid charges must be settled first, remaining balance is forfeited, and organizations you own must be transferred or deleted first. Tick the confirmation and type your account email to proceed.
Legally retained data
Only the minimum required record is retained, access is restricted, and it is deleted or anonymized when the applicable period ends.
Isolated backups
Up to 90 days
Overwritten on the backup rotation and not used for product features during that period.
Security and network logs
At least 6 months where applicable
To meet cybersecurity, fraud-prevention, and incident-investigation obligations.
Transaction, tax, and corporate records
7–30 years where applicable
As required locally; for example, Hong Kong business records are commonly kept for 7 years and PRC accounting archives for 10 or 30 years.
Deletion-request audit record
3 years after completion
Limited to the request ID, verification and outcome, and applicable legal basis for evidence and disputes.
Cannot sign in?
Email us with the subject “Account deletion request” and include your account email and request scope. We verify account ownership through that email and complete the request within 30 days of receipt. Do not include a password or verification code.